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FAQ

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Do you offer wholesale pricing?

We offer wholesale pricing on our rose bears.

Any wholesale questions or enquires can be forwarded to: rosebearsaustralia@gmail.com

How long does it take for us to respond to your message?

We typically respond to any enquiries between 12-48 hours of contacting us! Our Live Chat is the quickest way to get in touch with us, however if one of our staff members are not available, we will follow your inquiry up via email as soon as posisble.

What are your accepted payment types?

We accept all major credit cards, Paypal, Afterpay and accepted cryptocurrency through Coinbase for our rose bear purchases.

Is the rose bear safe around children and pets?

All of our rose bears are made of a lightweight and non-toxic soft styrofoam material. It is even allowed and safe to bring into most hospitals.ย 

Where do you ship from?

We are situated in Wollongong, Australia. We complete all processing and shipping from here, and all packages arrive Australia wide within 2 weeks.

How much is shipping?

All Australian orders receive free shipping, with no minimum spend required.

All International orders are $40.

When will I receive my rose bear?

Orders will be processed in 1 business day. Shipping time will typically take 1-2 weeks.

Can my bear be special (customized)?

All our bears are special, but if you want a really special customised bear for your loved one let us know and we will see what we can do!

We offer customised ribbon, customised foil printing on gift box windows and more!

Which days do you deliver?

We deliver all of our rose bears on business days (Monday-Friday). For special events and holidays, we deliver on weekends to meet high demands. For orders local to us in the Sydney, Illawarra and South Coast regions, our courier team will deliver your rose bear, hence there will be no tracking information supplied.

How do I care for the rose bear?

The rose bear is made to last and look like it does on the first day you receive it. The rose bear is a delicate handmade gift and should be kept in the clear gift box that each bear comes with.Your rose bear should be handled gently, as it is indeed an art piece.ย Use a hairdryer on the lowestย speed on cool setting to remove dust. Keep your rose bear away from direct sunlight to prevent discolouration, or fading. Avoid contact with water to prolong the rose bear.

My rose bear has been flattened due to shipping, what do I do?

Due to the delicate nature of our rose bears, some of the roses may be flattened due to shipping.ย Using a hairdryer on the cool setting with lowest speed, lightly fluff and squeeze the roses to its original shape.ย 

My roses have fallen out, how do I fix this?

Our rose bears are highly delicate, and due to rough handling or shipping methods, some may fall out. In order to remediate this,ย use a hot glue gun or super glue to stickย anyย rose back on.

How long will it take to restock an out of stock item?

Restock time will vary depending on the out of stock product. For urgent enquiries, please get in touch with our team.

Do you accept returns/exchanges?

All sales are final. The handmade nature of our rose bears makes them each distinct and unique. If your package was damaged during delivery due to an issue during shipping with the post office - pleaseย email us proper documentation that it arrived at the post office damaged - and we can discuss a partial refund or a replacement to be shipped out. All refunds are issued to your original payment method, where an item is deemed faulty or damaged.ย 

Can I purchase a gift box by itself?

Our gift boxes are available to purchase separately to our rose bears. Ifย a gift box is purchased with noย rose bear orderย from us, then a $12.95 shipping fee will be charged to cover fees associated with shipping and branding.

We have a right to refund gift box only purchases where the customer has not purchased a rose bear from us, as our gift boxes include our personalised branding.

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